FARMTroubleshooting
Find the failed step and take the next useful action.
Start with the symptom and locate the failed layer: phone availability, live control, outbound networking, app login, upload or publication. Several different problems can look like a phone that is not working.
These guides explain the checks in order, what each observation tells you and which action follows. Preserve uncertain publication attempts until you know what happened; repeated retries can make the original problem harder to diagnose.
Start hereFix a running PhoneFarm phone that will not connectSeparate a running phone from a usable live-control session and identify the next relevant check.Explore this topic
Fix a running PhoneFarm phone that will not connect
Diagnose blank screens, Connecting, autoplay blocks, sleeping displays and dropped sessions without confusing live-control failure with phone or app failure.
Troubleshoot PhoneFarm proxy and network failures
Identify proxy parsing, authentication, protocol, country and phone-side routing problems, then separate network failures from app and account issues.
Fix a video upload that fails or will not play
Find whether the problem is file selection, transfer, library saving, URL access, encoding or delivery to the phone, with specific checks for each stage.
Fix TikTok login, verification and account-access problems
Separate PhoneFarm access, phone connectivity and TikTok authentication, then resolve incorrect login methods, missing codes, expired sessions and restrictions.
Troubleshoot a PhoneFarm publishing job that failed or stalled
Diagnose jobs by their first failed stage: selection, readiness, queue, media preparation, app login, submission or final proof, and retry without duplicating posts.